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About Us  Hi! I'm Candice Sutterlin. I've been with Falcon Direct for about half my life! Some of the largest, and the smallest manufacturers in the USA choose Falcon Direct for wireless requirements. We're not the biggest, but no one does what we do better that we - that's our guarantee to YOU!
We don't do things like everyone else, but we do what we do VERY well! We may very well be the only organization of our type in Alabama with a licensed electrical engineer, two ASE (Automotive Service Excellence) certified installers, a Microsoft certified PC specialist, two remote service facilities specializing in the repair of handheld and mobile radios, a fast, efficient, and affordable tower crew, plus a working relationship for providing direct depot repair with all of our associated manufacturers, and that's just for starters! More information on our unique service plans is available at www.ultracareplus.com.
Experience Counts
Falcon Direct has been in business since 1989. The company is primarily a reflection of it's founder, Burch Falkner. You can read more about Burch, what he has done and what he is doing in communications at www.info4u.us/BurchsBio.pdf. He's been doing it for over 50 years and he is still going strong.
What makes us different
We don't staff and maintain a high overhead shop. The cost of such a facility is only passed on to the customer. We took an example from the automobile industry by following their development of just in time availability of outsourced supply. This gives us the time to develop the logistics for providing better service at lower cost. We employ and stock what is necessary to meet YOUR needs! Our objective - serving you!
We recognize that when it comes to repair, you want just one thing - to have your defective equipment returned to service as quickly as possible at the lowest cost. Each customer has their own definition of how quickly response is desired, at what cost, at what they feel is reasonable to support that objective. Our goal is to evaluate those expectations and meet them! We think you'll like our way of serving YOU! Contact Us
Hi! I'm Joy King. I am normally the first voice you hear when you call (Yes - we still use live people). We're available 24/7. Call us anytime, local or toll free. Your call will be personally answered with courtesy and efficiency. You can fax us, write us, or email us and tell us how we can help. Nobody provides better customer service than Falcon Direct! Thanks for visiting with us!
FalconDirect
Phone number - 205.854.2611 or toll free 800.489.2611
Fax number - 205.853.6178
26 - 20th Avenue NW
Birmingham, AL 35215
E-mail address - sales@falcondirect.com
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